Privacy Policy

How Swalky Manages your Data

Swalky Ltd is committed to protecting your personal information and privacy. 

 

This policy explains how we Swalky® use your personal information in relation to delivering services on our iOS and Android mobile applications.

 

Please read this policy carefully to ensure you fully understand the terms. Swalky® will make you aware of any updates to this policy via email and list amendments on this page.

 

For the purposes of data protection law, the controller is Swalky®.

What information do we collect from you?

We may collect and process the following information about you:

Information you provide Swalky® with

We only hold the information that is necessary to deliver our services. The information that our members provide us with when registering for an account is held on our database. This information may include/will include any information you add to your profile (for example, your name, address, email address, phone number, profile picture and user name).

How Swalky® uses your personal information

We use your personal information for the purposes below:
  • Providing our services to you
    • Providing you with social walking and networking information and services that you request from us.
    • Allowing you to participate in our events when you choose to do so
    • A member of our support team will use contact email information to answer submitted enquiries.
  • Service improvement and account management
    • Ensuring that Swalky® delivers services in the most effective manner.
    • Undertaking administration, troubleshooting, and survey purposes.
    • Managing and operating your account with us.
  • Marketing and advertising
    • Delivering advertising that is relevant to Swalky® members.
    • Measuring and understanding the effectiveness of our advertising.

Sharing your personal information

Swalky® outsources their IT infrastructure to other UK based companies, in order to store membership data efficiently and securely. Your personal information may be shared with third parties in the following circumstances:

Analytics and search engine providers: to help us improve our services

Non-personal data is shared with search engine to help us improve and optimise our services. The information is shared in a form that does not directly identify you.

 

We may also share your personal information with third parties for the following reasons:

To comply with a legal obligation

To comply with a legal obligation We may disclose your personal information if required to do so by law, or in response to a request from law enforcement, or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property, or safety of Swalky members. This includes sharing personal information with other organisations for fraud prevention purposes.

Storing your personal information

Swalky® stores your data on Amazon Web Services (AWS) secure cloud server, which is managed by our host Chimpare Designs Limited and is fully compliant with GDPR and PCI Data Security Standards (PCI DSS). Our hosting company have implemented physical, administrative and technical measures designed to protect your Personal Data from unauthorised access, use or disclosure. For more information please visit GDPR – Amazon Web Services (AWS).

Swalky® does not store member’s financial information. Our payment-processing provider (PayPal) undertakes password encryption of credit card information for in-app purchases.

 

Transmission of information over the Internet is not completely secure, so we cannot guarantee its security during the transmission process, which is undertaken at your own risk.

 

Swalky® keeps your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can delete your account data via the “delete account” option, or if you would like us to delete your account for you, please contact us using the details below.

Your rights

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes. You can erase, restrict or receive a machine-readable copy of your personal information. You can access your personal information via the profile function of the app. 

 

We will handle your request in accordance with the law. This means there may be legal reasons why we cannot fulfil all requests.

Contact us

If you have questions about our privacy policy or the way in which your personal data is used, then please contact us using the details below:

Email: info@swalky.com

Address: Swalky, Kemp House, 152 – 160 City Road, London EC1V 2NX

Or get in touch via social media.