Terms of Dog Services

Agreement

We offer services between: (09:00 – 18:00 Mon – Fri) and (10:00 – 18:00 Sat – Sun). We may be able to accommodate bookings outside these times in exceptional circumstances. We walk a maximum of 6 dogs at one time, which we group based on size and temperament. 


Through using our dog services you agree to abide to our terms and inform us immediately of any changes that could breach them. These terms have been developed to keep people and dogs safe, as well as prevent any financial hardship to our business. 

Rules

  • All dogs must be socialised and show no signs of aggression.
  • All dogs must wear either a collar or harness with a name tag (legal requirement).
  • All dogs must be de-flead and wormed at least once every 3 months.

  • We do not accept non-castrated dogs between the ages of 8 – 24 months.

  • We do not walk females in heat – if we feel your dog is in season we may refuse pickup, or request that you come and collect them if out walking. We walk females again 2 weeks after the bleeding has stopped.
  • All dogs must be up-to-date with their vaccinations  including  kennel cough. Once you have received a new copy of your vaccinations please make sure you present them in person or via email to info@swalky.com.

  • Spaces are available depending on size of the dog (due to crate space in our van) and pickup location. 
  • We’ll be transparent about your dog(s) and ask that you do the same, so we can put their needs first.

  • We do not feed dogs on our walks aside from the occasional treat.

  • Please ensure that you are contactable whilst your dog is in our care.  

  • Please inform us if your dog has any food allergies – and provide treats so that they don’t miss out.

Payments & Cancellations

  • Payments must be made by 22:00 on the evening before via bank transfer, or on time of pickup via cash. Please advise us of a secure location to collect cash payments on the day.
  • We offer free travel throughout Crawley, Horsham, Haywards Heath, Cuckfield, Burgess Hill and all villages in-between (10 mile each way).

  • Mileage outside our catchment area will be charged at £0.30p per mile on weekdays and 0.45p per mile on weekends.

  • Please provide at least of 24 hours notice if you wish to cancel your booking.

  • You will be charged the full price if cancellation is made within 24 hours.